Logging in to SFU's Student Information System

Your computing ID and password

• What is it: your email and computer account at SFU, for example, student@sfu.ca
• How do I get it: pay your $250 deposit to confirm your admission, then wait for an email saying it is ready
• When will I get it: in mid-June for Fall admission, mid-October for Spring admission or mid-February for Summer admission, if you’ve paid your deposit before those dates. After these dates, you’ll get it 5-7 business days after you’ve paid your deposit. In all cases, you will get an email from SFU when it is ready.
• Where will I get it: at my.sfu.ca/AccountActivation after you’ve received the email to say that it is ready
• I lost it!   you get help for either a lost password or lost computing ID on the log in page for my.sfu.ca - click on the “Forgot your password?” link below the login box.
• Where do I log in? visit the Student Information System; the login link is on the left side of the screen above the menu, with a green arrow. (See a screenshot of the page.)

If you are an applicant (haven't received your offer of admission yet), you will log in with your temporary ID and password. See more help for applicants.

Help

• how to get your new computing ID?
• how to activate your computing ID
• reset or change your password
• find out why you can't login to the Student Information System
• check that your browser can access the Student Information System

How do I get my new computing ID?

SFU computing IDs are for SFU continuing students. Therefore, you need to be admitted to SFU and accept the offer of admission by paying the admission deposit first. 

Note: if you are currently an applicant and did not receive an email with temporary ID and password, please contact Student Information System help.

New students

Have you:  

• received an offer of admission from SFU?
• paid the admission deposit to accept the offer of admission?
• received an email saying that your SFU computing ID is ready for you to activate?*

Returning students

Have you:

• applied for re-activation if you were away from school for 3 or more terms?
• received an email saying that your SFU computing ID is ready for you to activate?*

* If you accepted the offer of admission 3 (or more) months before a new term starts, the email will be sent to you in:

• Mid June, if you are admitted for the Fall term
• Mid October, if you are admitted for the Spring term
• Mid February, if you are admitted for the Summer term

How do I activate my new computing ID?

1. go to my.sfu.ca/AccountActivation
2. follow the prompts
3. enter your 9-digit student number and your birth year/month/date
4. create your own password

If you have a problem activating your computing ID, call 778.782.3230 or email help@sfu.ca.

Graduate students

• You must activate and use your computing ID in order to use the Student Information System (for example, to enroll in classes). Refer to the information above about the procedure to activate your computing ID.
• If you are a sessional lecturer, you will be able use your SFU computing ID to obtain a class roster in the Student Information System or to see your pay statements in myInfo, after you’ve  been processed in the Payroll system.

Reset or change your password

Forgot your password?

SFU current students: You can reset your password for your SFU computing ID at my.sfu.ca: click on the “Forgot your password?” link below the login box. If you have a problem resetting your password, call 778.782.3230 or email help@sfu.ca.

Want to change your password?

If you want to change your password log in to Manage your SFU computing ID. Note: If you are currently an applicant and forgot your password for your applicant’s temporary ID (for example, 301001234), please contact us at gosfu@sfu.ca.

Find out why you can’t login

Received a message “bea.jolt Application Level Service Failure”?

This means your password was incorrectly entered. You may need to go back to the Student Information System page and try logging in again. If the same message or “user ID invalid” message appear, see the following questions.

Have you activated your SFU student computing ID?

If not, please see the section, “Activate your Computing ID.”

Can you log in to SFU Webmail and mySFU?

If not, please see Reset password.

Are you a graduate student?

If you are a sessional instructor or teaching assistant, please check if you are using your employee computing ID, which you use to obtain a class roster in the Student Information System or to see your pay statements in myInfo. If you do not have an SFU student computing ID yet, you need to activate it in order to login as a graduate student.

Check your browser

Are you having a problem opening the Student Information System? You may need to clear your browser's internet cache which is stored on your computer.  If you need help to clear your cache, please see the instructions below:

Instructions for PC/Internet Explorer Users: (IE 5.0 or higher)

1. Select “Tools” from the pull-down menu
2. Select “Internet Options”
3. In the second section where it says “Temporary Internet Files”,
4. Click on the “Delete Files”
5. Check the option for “Delete all offline contents”, then click OK
6. When deleting files is complete, click on “Delete Cookies”
7. When clearing cookies is complete, (hourglass returns to mouse pointer), click OK

Instructions for PC/Netscape Users/Mozilla (Netscape 6.2 or higher)

1. Select “Edit” from the pull-down menu
2. Select “Preferences”
3. In the left table, select “Advanced”
4. Select “Cache”
5. Click on the “Clear Disk Cache” button, then click on “OK”
6. Click on the “Clear Memory Cache” button, then click on “OK”.

Instructions for Macintosh/Firefox or Netscape Users

1. Select “Edit” from the pull-down menu
2. Select “Preferences”
3. In the left table, select “Advanced”
4. Select “Cache”
5. Click on the “Clear Disk Cache” button, then click on “OK”.

Instructions for Macintosh/Internet Explorer Users (this browser is no longer supported by Microsoft, and we recommend using Firefox instead)

1. Select “Edit” from the pull-down menu
2. Select “Preferences”
3. In the left table, select “Web Browser”
4. Select “Advanced”
5. In the second section where it says “Cache”, click on the “Empty Now” button.

Note: Often after these settings have been reset, the open web page must be closed and re-opened for them to take effect.  Alternatively, if none of these methods work, SFU has computers available at each of the three campuses for students to use.