Health & Counselling Services

For Parents

At HCS we recognize that parents and families are a major support system for students. It is our hope that we can work together with families to ensure every SFU student realizes their full potential while attending SFU, and beyond. Please take some time to read through the information provided on this website, or give us a call to discuss all the services we provide to students free of charge.

HCS Services for Parents

Family Counselling
HCS offers free confidential family counselling services to parents, families and partners of registered SFU students.  Family counselling can focus on a range of issues including, but not limited to:

  • If you are concerned about your student’s physical, emotional or mental wellbeing;
  • If you would like to learn how to effectively support your student in their university career and personal development;
  • If you are experiencing conflict in your relationship with your student.

We can meet individually with parents/caregivers to offer information, support and resources. This service is free and confidential. You may be helped by a short telephone discussion, an email exchange or a confidential consultation.

In addition, we are available to meet with a parent and their student together to facilitate communication and problem solving. 

For more information about family counselling services , please call 778-782-4615 or email intake@sfu.ca.


Resources for Parents

http://students.sfu.ca/forparents
This site offers information about campus life, academic requirements, and other support services available to your student.

http://depts.washington.edu/counsels/resources/4others/refer/refer.html
Tips and techniques for refering a student in crisis

Tips for Supporting your Student in University

1) Stay connected.

Achieving a balance between connection and independence can be a challenge for parents.  A common question for many parents is: How can I let my child know that I am thinking about them without suffocating them?

Your student may seek more independence during his or her first year at university, and they may feel that contacting home signals a lack of independence.  Don’t be afraid to initiate contact with your student, especially during the initial semester.  Then take some cues from your student about how they want to stay in contact.  Notice how often they return your calls and how they behave or sound when you speak with them.  Remember that your student is trying to adjust to a new environment and experience and this will occupy a lot of their time.  Try to let your student control the timing of the interactions so that they can maintain their sense of freedom. If you need to discuss something of importance, ask to schedule some uninterrupted time to talk.

Phone calls, mail, emails, gift packages, photos of home are all ways to help your student feel connected to his/her family and home.  Some parents provide their student with a pre-paid phone card that they can use anytime to stay in touch. You might even consider learning how to text message! 

When you do connect with your student, try to see it as an opportunity to deepen your relationship.  Avoid using it simply as an opening to grill your student. If you are wondering about their academic, social or emotional well-being, try to use open-ended questions.  For example, rather than asking them if they’re doing well on their exams, ask your student about what they’re learning in their classes.


2) Learn how to mentor your student.

In making the transition to an independent young adult, your child will need to learn to:

  • choose how to spend her time;
  • make his/her own mistakes;
  • decide how to confront challenges;
  • communicate with others when there’s a problem;
  • take responsibility for his/her actions;
  • struggle a bit;
  • learn from experience.

It can be hard to see your child struggling. But rather than stepping in to fix the problem for your student, you can coach them to manage challenging situations themselves.  If they have a concern, discuss it with them.  If they need more support, you can point them towards the appropriate campus resources.  You can learn more about these resources by visiting SFU’s Parent Website at: http://www.sfu.ca/studentlife/parents/


3) Provide guidance through listening, rather than advice-giving.

Listen to your student, rather than imposing your thoughts and opinion right away.  You will often find that your student already knows the solution to their problem; by listening, you can help them resolve the situation on their own.  Giving them ownership of their decisions will help them learn critical problem solving and conflict resolution skills, and will boost their confidence and competence as they grow into a young adult.

Tips for listening:

  • Use active listening skills (e.g., listening, reflecting, summarizing, paraphrasing). 
  • Ask open-ended questions that require answers beyond ‘yes’ and ‘no’ . 
  • Ask your student what he’s already tried and examine what worked and what didn’t work.
  • Let your student know that you believe in her and her ability to resolve the situation.
  • Keep an open mind.  Try not to judge your student’s way of handling the situation.  It may be different from yours but allow them to take ownership of the situation.

4) Support is available at SFU.

If you are concerned about your son/daughter, you can contact HCS Counselling Services at 778-782-4615 to consult with a counsellor.  The counsellor can provide guidance in how to approach your student with your concerns and can help connect your student with supports on and off campus.



Supporting Your Student's Mental Wellness

It is important to recognize that your student will grow and change throughout his or her time in university.  You can probably anticipate that he or she may feel overwhelmed, stressed, anxious, or even depressed at times. While these feelings often resolve themselves without assistance, it is sometimes helpful for your student to discuss their concerns with a family member or trained professional.  The following provides some guidelines for how to recognize and respond to depression and anxiety, both common mental health concerns on campus:

Signs and symptoms of depression
  • Persistent sad, anxious or “empty” moods
  • Feelings of hopelessness, pessimism
  • Feelings of guilt, worthlessness, helplessness
  • Loss of interest or pleasure in hobbies and activities that were once enjoyed, including sex
  • Decreased energy, fatigue, being “slowed down”
  • Difficulty concentrating, remembering, making decisions
  • Insomnia, early-morning awakening or oversleeping
  • Appetite and/or weight loss, or overeating and weight gain
  • Thoughts of death or suicide; suicide attempts
  • Restlessness, irritability
  • Persistent physical symptoms that do not respond to treatment, such as headaches, digestive disorders and chronic pain


Distinguishing nervousness from anxiety
It is sometimes difficult to distinguish between everyday nervousness versus clinically diagnosable anxiety.  It is helpful to consider the following three main variables when distinguishing between nervousness vs. anxiety:

1) How intense is the response?  People with anxiety have a strong fear that seems to be above and beyond what one would expect to be reasonable.  The person with anxiety might even realize themselves that their response is more intense than expected. 

2) How enduring is the response?  People with anxiety tend to have the same response over and over again when presented with the same set of circumstances.  Things don’t seem to improve with additional exposure to the stressful situation.

3) How much does the anxious response interfere with every day functioning?  It is common for people to avoid situations that provoke their anxiety.  When avoidance behaviors starts interfering with school work, relationships, eating/sleeping, among others, there is cause for concern. 

There are different types of anxiety:

  • generalized anxiety disorder
  • panic disorder
  • post-traumatic stress disorder
  • social phobia
  • obsessive-compulsive disorder
  • agoraphobia
  • specific phobias
  • To learn more about each type and the common symptoms associated with each, please visit the AnxietyBC website: www.anxietybc.ca


If you think your student is struggling with mental health concerns

Be familiar with anxiety and depression symptoms.  Ask your student specifically about how things are going on a daily basis.  Are they eating, sleeping, getting to classes, making friends, exercising?  If you suspect that your student might be experiencing depression or anxiety, don’t be afraid to raise it as a concern.  Discuss with them how they might get an evaluation to assess if they have anxiety or depression.  SFU students can visit a doctor or counsellor at SFU Health and Counselling Services (HCS) for more information.  Online screenings for depression, anxiety, PTS, eating disorders and alcohol abuse are also available on the HCS website here.

At the same time, it is important to recognise that your student is responsible for taking charge of their health and managing their condition.  You can support them and help them find resources but you need to leave it up to them to decide how they want to manage it.   Before moving into problem-solving and advice giving, it is important to first make an emotional connect with your student.  To make and maintain the connection:

  • Be patient. Resist the temptation to move too quickly, in spite of the desire to help your student.
  • Be available.  Let your student know that you want to support them.  Be clear about how he reach you, when is the best time to reach you.  If possible, go visit him on campus or invite him home for a visit.
  • Be consistent.  If you do make a commitment to help your student, then follow through with that.
  • Be emotionally tuned in.  Stay with the emotion your student is expressing and reflect back (e.g., I can see it’s very overwhelming for you).

Once an emotional connection has been made, parents can move forward in helping their student to plan for assessment and treatment. Try to follow at your student’s pace.  Ask your student if they’re ready to move forward and look for some help.  If your student is ready, take it slow and don’t overwhelm them with options.  For example, if you know of four resources on campus that would be helpful, start by introducing one and then proceed from there.  Make sure you celebrate the small steps.  Avoid giving messages of discouragement if your student is not moving forward as quickly as you hope.  And finally, make sure you have the support and resources for yourself. 

The above information has been adapted from the following sources:
*National Institute of Mental Health, www.nimh.nih.gov; Healthy Minds, www.healthyminds.org/collegestats.cfm
*University of Minnesota Mental Health and the College Student Online Workshop Video: Strategies for On-campus Support  http://www.parent.umn.edu/mental_health/video17.php



Supports and Services for Parents

SFU Health and Counselling Services offers medical services and free, confidential counselling services to students.  For more information, please call 778-782-4615 or visit the website: http://students.sfu.ca/health

It is also important that parents have supports themselves.  For parents who are supporting a student with mental health concerns, there are community support groups available.  BCSS, in partnership with BC Partners for Mental Health and Addictions, offers events and groups throughout BC.  For more information on supports near you, please visit their website:  http://www.bcss.org/familycalendar/

If you are unable to locate a group in your local community, BCSS also offers online supports: http://www.reachoutpsychosis.com/phpBB/

The University of Minnesota offers helpful online videos with information on how to support your student with mental health concerns: http://www.parent.umn.edu/mental_health.php

Here to Help offers an online toolkit to help family members support a student with mental illness:
http://www.heretohelp.bc.ca/skills/supporting-family/family-toolkit

Canadian Mental Health Association has published an online guide to college/university for students who are struggling with psychiatric difficulties.  This guide can help you support your student in planning for their post-secondary studies:  http://www.cmha.ca/youreducation


Recommended Reading for Parents of University Students
Don't Tell Me What to Do, Just Send Money: The Essential Guide to the College Years, by Helen E. Johnson and Christine Schelhas-Miller. ISBN: 0312263740.
Parenting a college-bound student is a tricky business--combining your emotional and financial support with your child's newfound independence can seem nearly impossible. This book aims to help parents and their nearly adult children make the transition to a new kind of relationship, ideally one that is open and mutually respectful.

Letting Go: A Parents' Guide to Understanding the College Years, by Karen Levin Coburn and Madge Lawrence Treeger.  ISBN: 0060521260
Letting Go is about what it feels like for parents when their kids go off to college. The authors provide a compassionate approach, practical information, and advice about the physical and emotional processes of letting go. They discuss the college-age child's search for identity, independence, and intimacy; give a succinct and accurate description of how college life has changed over the decades; and provide a year-by-year breakdown of what to expect.

When Your Kid Goes to College: A Parent's Survival Guide, by Carol Barkin. ISBN: 0380798409. 
Written by a mother who survived the perils of packing her own child off to school, When Your Kid Goes to College provides supportive, reassuring, and helpful tips for handling this difficult separation.

When Kids go to College:  A Parent’s Guide to Changing Relationships, by Newman, M and Newman, R. ISBN: 0814205623.
 “Recognising that parents play an enormously important role in the academic success of their children, the Newmans give us a ‘parents’ version of the college student handout.  This book helps parents understand how to support the success of their children who face many challenges during their higher education experience” (Review by E.G. Gee, President, Ohio State University).

You're On Your Own (But I'm Here if You Need Me): Mentoring Your Child During the College Years, by Majorie Savage, 2003. ISBN: 0743229126
You're On Your Own (But I'm Here If You Need Me) helps parents identify the boundaries between necessary involvement and respect for their child's independence. Marjorie Savage, who as a parent herself empathizes with moms and dads, but who as a student services professional understands youth, offers advice on wide-ranging issues.

For Parents Only: College Planning from Middle School to the College Dorm, by Julia Johnston.  ISBN: 0764113119.
College-bound kids who get informed guidance from their parents are generally better able to focus their educational goals and become better students. This book covers important details, including making good choices about academics, teachers, friends, and activities in high school, conducting a college search that makes sense in terms of the student's aptitudes and interests, using the Internet for that search, paying for college entrance testing, and getting through the senior year in high school. There is also special advice on overcoming learning disabilities.

133 Ways to Avoid Going Cuckoo When the Kids Fly the Nest, by Lauren Schaffer and Sandy Feischl Wasserman. ISBN: 0609807005.
A practical, humorous, must-have guide that will help parents cope with the realities of Empty Nest Syndrome.

Empty Nest...Full Heart: the Journey from Home to College, by Andrea VanSteenhouse, Ph.D. ISBN: 0961980621.
The author chronicles the tumultuous journey from the senior year of high school, through the challenging summer, to the first year of college for students.

Let the Journey Begin: A Parent's Monthly Guide to the College Experience by Jacqueline Kiernan MacKay. ISBN-10: 0618077138.
This brief text includes innovative features and activities to help parents deal with the issues they and their children face during the first year of college. Let the Journey Begin highlights the ongoing process of adjustment and is structured in eight sections to reflect the school year cycle.

I’ll Miss You Too,by Margo E. Bane Woodacre, MSW & Stephanie Bane. ISBN-10: 1402206410.
Transitioning from high school to college is one of the most exciting and complicated experiences that parents and students face together. Woodacre and Bane, a mother and daughter, journey hand-in-hand through the parallel joys and challenges of the college adventure. Candid and practical, I’ll Miss You Too offers a fresh approach to communication and connection throughout the college years.>


Confidentiality and Privacy
In accordance with provincial and federal law and professional standards, HCS cannot release specific information about a student to anyone, including family members, without the student's written permission. In non-life threatening situations (e.g., treatment illness, injury, mental health concern), we must have the student's permission to disclose information, even about medical bills, to family members. We do encourage students to involve parents, however, and we will notify the students’ emergency contact in extenuating circumstances. We suggest that parents and students work together to establish an effective means of communicating with regard to these issues. It is important that you and your child communicate openly about her/his health, safety, and medical and/or psychological treatment. Discuss your desire to respect your child's independence and provide loving and tangible support when it’s needed.

If you are concerned about your son/daughter, you can contact HCS Counselling Services at 778-782-4615 to consult with a counsellor.  The counsellor can provide guidance in how to approach your student with your concerns and can help connect your student with supports on and off campus.